Frequently Asked Questions (FAQ)

Frequently Asked Questions

🔒 Authenticity and Guarantee

Q: How can I be sure that the products are authentic?
A: Every Less is More item is 100% authentic . Thanks to our many years of experience in the luxury sector, we personally verify each product. Upon request, we provide an ENTRUPY certificate of authenticity with every purchase.

Q: Are the products new or used?
A: We offer pre-owned luxury bags and accessories in excellent condition. Each product is carefully selected and the condition is clearly stated in the description (like new, excellent condition, like new, etc.).

📦 Shipping

Q: How much does shipping cost?
A: Shipping to Italy costs €24.90. It's free for orders of €599 or more .

Q: How long does it take to receive my order?
A: In Italy, delivery takes 3-5 business days. For international shipments, delivery times vary from 5 to 15 business days depending on the destination.

Q: Can I track my order?
A: Yes! You'll receive an email with your tracking number as soon as your order ships.

Q: Do you ship internationally?
A: Yes, we ship worldwide. Costs and times vary depending on the destination.

🔄 Returns and Exchanges

Q: Can I return a product?
A: Yes, you have 14 days from receipt to exercise your right of withdrawal, in accordance with European regulations. The product must be in the same condition in which it was received.

Q: Who pays the return costs?
A: Return shipping costs are the responsibility of the customer.

Q: How does the refund work?
A: You can choose between a full refund (using the same payment method) or store credit. Refunds are processed within 14 days of receiving the return.

💳 Payments

Q: What payment methods do you accept?
A: We accept all major payment methods through Shopify: credit/debit cards (Visa, Mastercard, American Express), PayPal, Shop Pay, and other local methods.

Q: Is the payment secure?
A: Absolutely. All payments are processed securely through the Shopify platform with SSL encryption.

📸 Products and Conditions

Q: Do the photos match the actual product?
A: Yes, all photos show the exact item you will receive. We strive to provide accurate and detailed images.

Q: What does 'like new' or 'excellent condition' mean?
A: Each product includes a detailed condition description. 'Like new' means the item is in near perfect condition, while 'excellent' indicates a well-preserved item with minimal signs of use, if any.

Q: Are original accessories included?
A: When available, we include a dust bag, original box, and other accessories. This is always specified in the product description.

📍 Physical Store

Q: Do you have a physical store?
A: Yes! You can find us in Catania at Via Firenze 98 (behind the Courthouse). Contact us to schedule an appointment.